Product Specialist
Location: Tampa or Miami / Ft. Lauderdale, Florida
Prematics is seeking a Product Specialist to service the Tampa (Pinellas/Hillsborough) or Miami/Fort Lauderdale (Dade/Broward) Market. The position reports to the Regional Deployment Manager and is responsible for the successful implementation of the Prematics electronic prescribing service in physician practices, including conducting practice workflow assessments, leading on-site training sessions for end-users and providing go live support.
The candidate must have a strong customer service background with experience in the healthcare industry as well as technical and troubleshooting skills.
Essential Job Functions
- Provide on-site training of the Prematics service
- Update records in the Prematics CRM to accurately reflect deployment activities
- Liaison with appropriate team members to communicate field experience and user feedback
- Provide quality service
Required Expertise
- Understanding physician practices, particularly as it relates to the processing of prescriptions
- Previous experience in the healthcare industry working directly with physicians, nurses, and office staff
- Previous experience in training users of software applications a strong plus
- Must be a team player
Skills and Experience
- Excellent communication skills
- Superior time management skills, with a demonstrated ability to meet goals & deadlines
- Customer service orientation
- Familiarity with deployment and/or support of Physician Office Management Information Systems (POMIS) or Electronic Medical Records is a strong plus
- Proficiency using the Microsoft Office Suite
- Minimum Associates Degree or relevant experience
Travel: Intra-state travel required.
